Got questions? We're happy to help!


Shipping

How long does it take to ship my order?

Ready-Made pieces typically ship within 5 business days. Made-to-Order pieces typically ship within 5 days following your approval. Allow up to 10 business days to receive an approval request for your custom, made-to-order piece.

By default, we use UPS Ground Shipping. Last minute shopper? We've got you. Just select alternate shipping and processing speeds during checkout.

How do I know if my order has shipped?

We will send you an email confirmation with a tracking number just as soon as your package has shipped! Should you have questions before then, just shoot us an email at thebrooklynteacup@gmail.com and we'll reply as soon as possible.

Rentals

What can I rent from The Brooklyn Teacup

You can rent practically all handcrafted serving pieces from our inventory. We do not rent place settings like individual dishware, glassware, serving implements or flatware.

When is a deposit needed?

A 50% deposit is required at the time of booking.

Cancellation Policy

It stinks when events get cancelled...but life happens.Your deposit will be refunded if the cancellation is at least 4 weeks prior to event; 75% if at least 3 weeks prior; and 50% if between 1 and 2 weeks prior. If cancellation is less than 7 days prior to your event we cannot offer any refund. However, we are happy to offer you a discount of 25% to apply to a future booking.

What do I do with my rentals after the event?

Your tiered stands should be returned in the condition you found them.

Please be sure to wipe off any liquids or sticky substances with a dish cloth or paper towel. This makes the pick-up process much easier and prevents unnecessary fees following the event.

*Under no circumstances should you put any stand or individual pieces of china in the dishwasher!

Oh no! I damaged it!

No use crying over broken china; Stuff happens!If your rented serving pieces or decor is cracked, chipped, broken, bent, lost, stolen, or otherwise damaged, we will charge a reasonable replacement fee. To be clear, if one plate on your 3-Tier stand gets chipped, you will just be charged a replacement fee for the one plate. We will make a reasonable effort to find the exact broken item(s) at the lowest price, using the website Replacements.com as a reference. Broken items should be returned in their broken state to determine the exact replacement type.

What is your "daily rate"?

The daily rate is the rate charged per item per day.

Returns & Exchanges

Do you accept Returns/Exchanges?

The Brooklyn Teacup does not accept returns. However, we do offer exchanges under two conditions: if the stand is damaged in transit or if you believe it is not as described.

On the off chance that one of these conditions apply, please reach out and we will be happy to send you a comparable piece. Be sure to attach photos of your damaged merchandise so we can initiate a new order. We want to make sure you're thrilled with your upcycled purchase.

Assembly & Care

How do I assemble my stand?

It's easy and intuitive to put your tiered stand together. Your piece will come with its own instruction card. The directions you follow will depend on the type of hardware that's included in your order—the metal pillar will either have a short thread or long thread.

Compare your hardware to the diagram below to determine which one you received and follow the instructions accordingly.

One thing to note: you may need to add bumpons, little plastic dots, to the base tier of tiered stand to prevent it from wobbling on hard surfaces. Those will be added to your order if we think it's necessary and you will just apply them by hand as a finishing touch.

How do I clean my stand?

The easiest way to clean your tiered stand is to wipe it down with a damp cloth. If the tiers require a more thorough cleaning, the stand can be easily disassembled so that each piece can be washed using soap and water. Confession: We do wash our sturdier individual pieces of fine china in the dishwasher on a light/gentle setting. However, if you want your tiered treasure to last in tip top shape, we officially advise against this. Proceed with caution.

How do I store my stand?

If you won't be using your tiered stand regularly, we recommend that you take it apart and keep it in the box it was shipped in. Stack the plates on top of one another and separate each layer to avoid unnecessary scratching. Pro tip: To avoid misplacing your metal and foam washers, load them all on the screw and tighten the screw on to one of the metal rods.

Can I put my stand in the oven or microwave?

Never put your stand directly in the oven or microwave! The hardware is made of metal. If you are heating up anything to present on your stand, do so separately before “plating” it for presentation.

What are those plastic dots with my package?

Depending on the china pattern, adhesive furniture bumpers or "bumpons," which look like small clear plastic dots, may be included in your order to provide additional stability. Applied to the base tier of your stand, bumpers will ensure that the surface on which the stand is placed will be protected from any damage.

About Our Inventory

Where do you source your fine china?

We purchase or otherwise acquire our inventory from a variety of sources. In general, we buy from estate sales, flea markets, second hand stores, garage sales and individual sellers all over New York City, state and beyond.

How do you choose the patterns you make and carry?

We get new inventory all the time based on what appeals to us and what we hear back from customers. Of course, we also examine each piece to make sure it is in good antique condition. We prioritize fine china with brand name recognition which tends to retain its value over time.

If you have your heart set on particular colors, brands, patterns or styles, give us a shout so we can be on the lookout. For us, the "hunt" for beautiful antiques to upcycle is half the fun!

Sizing: classic vs dainty

This is a distinction that we at The Brooklyn Teacup created to differentiate smaller and larger sizes in our 2 and 3 Tier configurations.

Classic: The base tier is a dinner or luncheon-sized plate, ranging from 8" to 10.5"

Dainty: The base tier is a salad-size plate, ranging from 7" to 9."

Retail and Large Purchases

Do you sell wholesale?

Interested in being our retail partner or purchasing a large volume of our unique pieces for your shop or special events? We'd love to hear from you!

Send an email to thebrooklynteacup@gmail.com and we'll get back to you as soon as possible.

What to do with unwanted china?

Where should I donate china that I don't want?

Below are a number of other organizations that welcome fine china donations. Some even offer pick up services that are free of charge.

Contact your local chapter or visit their web pages (below) for more information.

Can I recycle fine china?

The short answer is no.

Unfortunately, ceramic or porcelain items cannot be recycled at most facilities. If your dishes, teacups, or other pieces of china are broken, chipped, cracked or stained, they should be thrown in the garbage. Any any sharp edges should be covered over with paper and placed in a bag before going into your trash bag.

Where can I see my china?

So, you have a few options for selling your china...Just be prepared to find out that it may be more trouble than it's worth. Even though your beautiful pieces may be in mint condition, and whoever purchased them originally paid a fortune for them...given the amount of time it will take you to post the items and coordinate the sale, the effort of packaging the pieces to be shipped and cost of shipping, etc.,you just may find that you're better off donating or upcycling the china (or some combination of the two).

Now that you've been warned, these are the sites I recommend for selling china.

  1. Replacements, Ltd.
  2. The International Association of Dinnerware Matchers
  3. Etsy
  4. Ebay

For Replacements and the Dinner Matchers, you'll provide information to get an estimate before shipping: Once examined, you'll be paid commensurately. For Etsy and Ebay, you'll be responsible for creating a listing with pictures and uploading information about the brand, condition, etc. Of course, you will also be responsible for handling shipping to customers. You can opt to sell your entire collection or set at once, but you'll likely get a better price if you are willing to sell piece meal. It just depends what kind of time and energy you're wiling to invest

You may also be able to find buyers locally through one of these sites and avoid shipping altogether. I've purchased off of these platforms many times myself so I know it does happen. It just may take you a while to find someone who is willing to pay what you think your china is worth.

You should plan to be comfortable with negotiating prices as a good amount of "haggling" typically takes place before a sale is made.

I hope this helps!

Custom Orders

Made-to-Order

How it works

Based on the preferences you select, we will create your one-of-a-kind piece from our inventory of antique china. Next, we will send you 2-3 choices—so keep an eye on your inbox in the days after you've placed your order! If you love it, let us know by approving the order. If you don’t, tell us so we can whip up something else or refund your order.

If we don't hear back within 3 business days, we will send you our preferred option.

Once you have approved your piece, we will get it ready to ship out ASAP. Woo-hoo!  

Upcycle-My-China

What's "upcycling"

We define "upcycling" as the process of converting, transforming or reinventing an otherwise old or discarded item into something of higher quality or value. Kind of like recycling, but better!

What do you charge to upcycle my china?

We charge a flat fee of $15 to (delicately, lovingly) drill through each piece of china you supply, whether it's a plate, teacup, saucer, or soup bowl, and $5 per unit of metal hardware. If you would prefer to supply your own hardware, just let us know and we'll remove the charge. Taxes and delivery fees are not included in the below. There is a minimum order of $250 to upcycle your own china, which comes out to roughly 5 3-Tier stands.

Configuration/Size Price
Ring Dish/Nut bowl $15 + $5 = $20
Teacup & Saucer ($15*2) + $5 = $35
2-Tier ($15*2) + $5 = $35
3-Tier ($15*3) + $5 = $50

 

Mix-and-match to meet the minimum.

Why not get all your holiday gift shopping out of the way in one swoop. (Ahh, the joy of upcycling!) That's what Sheila from Maryland did with her family heirlooms, creating 6 ring dishes and 5 dainty 2-Tier stands. See blog posts for more info.

Can you do anything with odds-and-ends pieces from my china set?

9 times out of 10 we’re able to incorporate your most seldom used vintage pieces into delightful and intriguing tiered stands or simple cake plates with handles. When in doubt, send us a picture—We are usually able to figure out a way to upcycle your platters, cereal bowls, creamer pitchers, chargers—and even gravy boats (in addition to plates and teacups, of course).

What if one of my pieces breaks in the drilling process?

Given the fragile and sometimes temperamental nature of vintage china, pieces will occasionally break during the drilling process. It makes us sad...but these things happen!

To make sure you walk away with a tiered stand in your desired configuration, we strongly recommend that you bring extra china to your appointment. Also, please do not give us anything you feel is truly irreplaceable for sentimental or monetary reasons.

Do you pick up & deliver? How do I get my china to you?

Customers located within 10 miles of NYC can add pick up and/or delivery for an additional fee.

You are welcome to ship your china to our mailing address, which we will provide once you have submitted your order form. We do not accept responsibility for china that might get damaged in transit to us.

What's the best way to pack and ship my china to you?

Before throwing a few packing peanuts in a box with mom's dainty teacups, read these packing and shipping recommendations adapted from replacements.com. (They are the world's largest retailer of china and regularly buy china patterns from individuals around the globe...so they kinda know what they're talking about).

There are no guarantees when shipping delicate china in the mail, but these tips will certainly help reduce the chance of in-transit breakage and chipping. On a related note, please pack extra china, if at all possible, with your order. Given the fragile and temperamental nature of vintage china, pieces may break during the drilling process. We strongly recommend that you send extra china so you can walk away with china in your desired configurations. At minimum, we request at least one extra piece per tier in your order.

Example: If you ordered four(4) 3-tier stands w/teacups, please provide at least 4 additional pieces of china in each tier of the 3-Tier w/a Teacup configuration, i.e.:

- 4 +1 = 5 base tiers (usually a dinner or luncheon plate)

- 4+1 = 5 middle tiers (usually a salad plate, bread-and-butter plate or shallow soup bowl)

- 4 +1 = 5 top tiers (usually a saucer or dessert bowl)

- 4+1 = 5 teacups

To state the obvious, please do not send us anything you feel is irreplaceable for sentimental or monetary reasons.

Step 1: Protect it

  • Wrap each plate, bowl, cup or saucer individually in bubble wrap, foam or an eco-friendly alternative like green wrap or corrugated cardboard.
  • Start at one corner of your delicate object and wrap diagonally.
  • Secure pieces of the same size together in bundles with tape.
  • Use extra padding around delicate handles. as these are the first things to break when jostled.  

Step 2: Pack it

  • Place heavier items in the bottom of the box.
  • If deciding whether to get the bigger box versus two smaller ones, remember that the larger the box, the higher the rate of breakage due to shifting or overloading. (You can still ship in larger boxes but you may want to consider double-boxing by placing one box within another and packing it with at least two inches of padding on all six exposed sides/edges).
  • Before sealing the box, pad the top and sides as full as possible to prevent air pockets or items from touching the sides.
  • Do a "test shake": Do the contents of the box move around? They shouldn’t…add more padding!
  • Seal the carton with 2" to 3" packing tape. Do not use masking, duct, or cellophane tape to seal boxes.

Step 3: Ship it

  • Mark your box(es) with the word "FRAGILE" and label the outside with the total number of boxes in your shipment (i.e., #1 of 3, #2 of 3, etc.).
  • Enclose a packing list for each box and take a picture for your records.
  • The address for where to send your china will be sent after you have submitted your invoice.

Email us if you hit any roadblocks and we'll be happy to troubleshoot with you!

Upcycling crafts projects with fine china

Read this little blog post for some of my favorite low-maintenance DIY projects using fine china or check out The Brooklyn Teacup's Pinterest board where I've collected many ideas for you to peruse for upcycling inspiration.