Frequently Asked Questions

We're here to help! Can't find what you're looking for? Email us at: hello@thebrooklynteacup.com.

ORDERS & CUSTOMER SUPPORT

You can track your order through the shipping confirmation email that was sent by clicking on the auto generated tracking number.

If you’re not satisfied with your purchase, neither are we. If you don’t love it, you can return it within 30 days for a refund minus a flat restocking fee of $10. Buyer is responsible for the cost of return shipping.

Products that have been upcycled from your own china are not eligible for return. However, please contact us if anything is incorrect or unsatisfactory about your order so we can come to a fair resolution.

We offer free shipping over $250 for all standard orders. This applies to items sold in our shop and not to upcycle or design services.

Contact hello@thebrooklynteacup.comto initiate a return.

Refunds will be promptly processed within 5-7 business days, once we have confirmed that the item has been returned in its original, vintage condition.

Email hello@thebrooklynteacup.com within 30 days of receiving your order.

Include your name, order number, and any photos you can share of the damage so we can get you a replacement or refund ASAP.

Visit our assembly page for easy-to-follow instructions for putting together your tiered trays, stands, & birdfeeders.

INVENTORY

Unless otherwise stated, it is safe to assume that all of our vintage china is in very good to excellent condition.  That means that you should expect the piece you receive to be free from any chips, cracks, stains or defects that might affect its overall appearance or function. 

That said, since all of our inventory is secondhand, you should expect to see evidence of use and aging. For example, light utensil marks, faded gilding/gold plating,  and crazing(faint fine lines that form in the glazed surface of the china) are commonly found in vintage china. We consider these imperfections to be part of the unique charm of our products. 

We purchase or otherwise acquire our inventory from a variety of sources. In general, we buy from estate sales, second hand stores, online auctions and individual sellers all over New York State and beyond.

Yes, if you'd like to purchase hardware in addition to the one included with your piece, you can view hardware options HERE.

It depends. Our inventory is ever-changing so while we may not have the same vintage piece, we will likely have a complementary piecethat will work with your original purchase. 

Send a picture of the piece you would like to replace and/or the picture of the pieces in your order to hello@thebrooklynteacup.com and we'd be happy to assist.

All of our inventory is vintage and limited by nature. Many of our pieces are one-of-a-find or were created as one-of-a-kind pieces. In other words, once these pieces sell, they are generally gone for good.

Be sure to add your email to the waitlist for the item in question—When a pattern is popular, we do our best to source it again. Should we find more inventory, we’ll email everyone on the waitlist with a link to purchase.

Also, when there is only one piece left in a certain style, we’ll let you know on the product page, so you can be strategic!

It's rare that we purchase from individual sellers, especially those who do not live locally.

Read our blog for our top tips and places to sell your vintage china.

If you are local and have china in excellent condition that you would like to sell or donate, please fill out THIS FORM.

On a case by case basis, we rent pieces in the NYC area for special events and productions. We are also happy to rent out pieces for editorial features, film/television and theater. Inquire for details with information about your request to hello@thebrooklynteacup.com

Due to the vintage and often handcrafted nature of our inventory, we don’t typically offer wholesale pricing. To discuss volume discounts, email hello@thebrooklynteacup.com and we would be happy to discuss.

UPCYCLE & CUSTOM DESIGN SERVICES

It starts with booking a brief video consultation (usually under 10 minutes long). On the call, you’ll show us your china (hold it up to the screen) and share what you'd like to create. Together we'll decide the finished pieces that work best based on your china and select your hardware.

From there, you'll pack and send your china to our Brooklyn workshop. Within just a few weeks, you'll be ready to use, enjoy or gift your "new" creations!

Once your pieces arrives at our worshop, the turnaround time for your order is approximately 7-10 business days.

Longer turnaround time is required for teacup candles, which are made in collaboration with our friends at Glow to Grow Candle.

Prices range from $39 for a single jewelry dish to $149 for a Fascinator Tray (3-Tiers with a Teacup). Here are the current prices for our upcycle product offerings.

The $50 deposit for the upcycle consultation is deducted from the total order value. Customer is responsible for covering the cost of shipping their china to The Brooklyn Teacup. Upcycle orders over $250 receive free return shipping.

Depending on the china you have, we are able to make many different types of products, from jewelry dishes to birdfeeders! Here is an overview of our current product offerings for upcycle clients.

As needed or requested, we are happy to incorporate or 'fill in" your china using pieces from our collection to build all the custom piees your heart desires.

Click to learn more or book a consultation to get started.

While rare and unfortunate, we know that accidents can happen when dealing with drilling and shipping delicate china..

If we are responsible for the damage, we will offer a few no-cost options to try to make it right, including:

1. Replacing the damaged piece(s) with china of your choosing

2. Asking you to send additional pieces and cover the shipping costs.

3. Provide options from our inventor

4. Refund the cost for upcycling the piece(s) that may have been damaged, not including shipping costs OR

4. Issue store credit for the entire damaged piece that can be to be used at a future date.

If you or the shipping carrier is responsible for damage in transit to our workshop, we offer all the same options but for an additional fee and do not cover the cost of shipping.

Please be sure to read our packing and shipping tips and instructions to reduce the chance of accidents. ***Please do not send us anything that you deem to be irreplaceable.***

These are our tried and tested tips and tricks for avoiding damage when shipping your delicate dishware.

Many household items can be used to pack and ship? In the spirit of eco-mindedness, we encourage you to repurpose and reuse materials when you pack up your order. We will do the same.😉

Absolutely! You didn’t have to inherit a set of fancy dinnerware to take advantage of our custom upcycle services!.

Option 1: For those who appreciate "the thrill of the hunt” or have a very particular vision in mind for the serving piece or décor item they want to create, we encourage you to go and look for the china patterns, shapes and textures that excite and inspire you. Our favorite way to do this is by frequenting our local, secondhand and vintage shops. Then, book a consultation. We’d be delighted to turn your found treasures into any number of unique, elegant and functional items on our ever-growing menu of product offerings.

Option 2: If hunting for treasure isn't your thing, you can create something one-of-a-kind from our impressive inventory by visiting the studio in Brooklyn (by appt only) or booking a virtual consultation.

You will receive an email with our mailing address and shipping instructions following our brief upcycle consultation. Book your consultation now to get started. 

STUDIO VISITS

By appointment, you are invited to shop and peruse our ever-changing inventory of vintage serving pieces, home decor and accessories.

Mix and match your favorite plates, teacups and more to create the eclectic vintage tablescape of your dreams; or handpick several pieces to design completely bespoke serving pieces, home decor and accessories.

We are conveniently located in the northern part of Park Slope, approximately a 5 minute walk from Barclays Center, a major sports arena and transportation hub.

We do not list our address publicly because our workshop is located within a personal residence. 

Once you have booked your studio visit, you will receive an email with our precise address.

You are welcome to bring one other person with you to the studio. It's a small space with lots of delicate items!


















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Depending on when you arrive, it can be challenging to find parking nearby. Within a short walking distance to the Barclays Center, our studio has many public transit options nearby and we highly encourage you to use one of them to avoidfrustration. 

If you choose to drive, there are metered spots and you can sometimes get lucky with available spots on our street or the the surrounding blocks. 

There are also several garages nearby that we can suggest upon request.

Choose a time that works and book your studio visit here. A $50 non-refundable deposit is required to secure your time and is applied directly to your final order total.

Email hello@thebrooklynteacup.com with a few windows of availability and we will do our best to accommodate.

We also offer virtual appointments where we can shw you around the studio and help you see and select specific pieces. It's not exactly the same as being in person, but it's pretty darn close!

Yep! If you’re not in the mood to schlep home your purchase(s) after your studio visit, we’d be happy to ship it to you (or to the recipient of your choice)!

Free shipping is included to one address for orders over $150.

Life happens, we get it! Reschedule with 48 hours notice or more with no penalty. Within 48 hours, your non-refundable deposit will be issued back to you as store credit to use as a later date of your choosing or to apply towards a product.. 

Our workshop is situated in a vibrant and historic neighborhood in the north section of Park Slope, Brooklyn. We  encourage you to explore the magical brownstone architecture, shops and cultural destinations while you’re in town or waiting for your order to be ready. We will be happy to email or text you when it’s time for pick up (or arrange to have your pieces shipped to you!) All of  these spots within a 15 minute walk–an embarrassment of delicious riches!

Here are a few of our favorite things to do and places to visit in the neighborhood:

1. Walk around Prospect Park (Brooklyn’s Central Park) & Grand Army Plaza.

2. Window shop and patronize the fabulous local businesses, vintage shops and boutiques on 5th Avenue::

Amano

Annie’s Blue Ribbon General Store

Artist and Craftsman Supply - Art supplies and gifts

Beacon’s Closet

Housing Works

Life Boutique Thrift

 

3. Eat & Drink:

    There’s no shortage of food options to grab a bite nearby.  

 

For coffee & tea: 

Everyman Espresso, Hungry Ghost, Konditori & Kos Kaffe,  Kung Fu Tea

 

For a quick bite:

Brooklyn Larder, Flatbush Counter & Eastern District, Sky Ice (Thai)

 

For a sit down meal:

Al Di La Trattoria (Italian), Alta Calidad (Mexican), Miriam (Israeli), Ghenet (Ethiopian)

 

For dessert: 

Ample Hills, Van Leuwen, Culture (frozen yogurt), Four & Twenty Blackbirds (pie!!)

 

4. Walk around & explore some of our favorite areas and neighborhoods:

Vanderbilt Ave (which leads right up to our beloved Prospect Park)

5th Ave and take Union Street to Prospect Park

Smith Street

Court Street

Take Atlantic Ave to Brooklyn Bridge Park

Explore the historic neighborhoods of Brooklyn Heights, Cobble Hill, Carroll Gardens & DUMBO.

 

6. Visit the Brooklyn Botanic Garden. Depending on the time of year, you may want to book your tickets in advance.

 

7. Peruse exhibits at the Brooklyn Museum

 

8. Enjoy Afternoon Tea at Brooklyn High Low – be sure to book in advance!

 

 

9. See a live performance or movie at Brooklyn Academy of Music (BAM)

 

10.  See a concert or sporting event at Barclays Center.

 

11. Take a class & learn something new. 

Brooklyn Brainery (a little bit of everything!), String Thing Studio (knitting and crafts), BKLYN CLAY (pottery). Advance booking is required.