Track your order through the shipping confirmation email that was sent by clicking on the auto generated tracking number.

We call it Our Promise:

If you’re not satisfied with your purchase, neither are we. If you don’t love it, you can return it within 30 days for a refund minus a flat restocking fee of $10. Buyer is responsible for the cost of return shipping.

Products that have been upcycled from your own china are not eligible for return. However, please contact us if anything is incorrect or unsatisfactory about your order so we can resolve the issue.

Email hello@thebrooklynteacup.com within 30 days of receiving your order.

Include your name, order number, and any photos of the box your order arrived in and the damaged item. We will work on getting you a replacement or refund ASAP.

On our assembly page located in the footer.

Simply use a warm, damp cloth to remove any residue directly from your upcycled piece. For a deeper clean, disassemble and hand wash the china and hardware separately in mild, soapy water. Use a soft cloth to wash & dry.

Note: Prolonged contact with liquids, especially acidic juices or sauces, can damage or stain the china’s surface. Clean shortly after use to avoid staining.

Our #1 goal is to make sure your order arrives safely. Our second goal is to reduce waste in all that we do by using eco-friendly packing and shipping supplies and reusing other materials.

Our standard packaging uses a neat and tidy mix of reused, repurposed and/or recyclable materials, including: bubble wrap, shredded cardboard, foam sheets packing peanuts and more. Items in your order are arranged securely so that nothing moves around in transit.

Yes! For china transformations/ upcyle orders, we can collect all of your address recipients at once.

For inventory in our shop, please place separate orders going to different addresses or contact hello@thebrooklynteacup.com for help.

Not currently.

Yes! We are fully insured for general and product liability insurance. Contact us to request a copy of our certificate of insurance.

Unless otherwise stated, it is safe to assume that all of our vintage china is in very good to excellent condition.  That means you can expect your order to be free of chips, cracks, stains or defects that might affect its overall appearance or function. 

That said, all of our inventory is second hand and has lived a previous life. Expect to see evidence of use and aging. For example, light utensil marks, faded gilding/gold plating, and light crazing (faint fine lines that form in the glazed surface of the china) are commonly found in vintage china. We consider these characteristics to be part of the unique charm of our products and not imperfections.

We purchase or otherwise acquire our inventory from a variety of sources. In general, we buy from estate sales, second hand stores, online auctions and individual sellers all over New York State and beyond. Ariel can never take a trip without coming home with at least a few new pieces of inventory.

We do not test every vintage plate for lead. Given our ever-changing inventory, it would be nearly impossible to test each piece, and this is not standard practice even among large vintage resellers (which we are not).

What types of vintage dinnerware are more likely to contain lead? Potential risk factors include:

• Cracks in the glaze or visible wear in the glaze.
• Highly decorative patterns in bright red, orange, or yellow hues.
• Raised details applied on top of the glaze.
• Pieces made before 1970, when the FDA began regulating lead content in dishware in the U.S.

If you’d like to independently test your vintage china, we encourage you to do so. Lead swab tests, which are inexpensive and easy to use, are available online. It’s a small investment for peace of mind.

Alternatively, to minimize direct contact with food, you could use parchment paper or similar liners on your tiered tray—this also simplifies cleanup! Or, if you prefer, you can enjoy your piece as a beautiful decorative item rather than for serving food.

Nope. If you know what you'd like to order or have upcycled with us in the past, feel free to add the items you would like to create directly to your cart from the upcycle design menu.

You will receive instructions for sending us your china after check out.

Depending on what you order, your china will be returned to you disassembled and packaged in the safest and most compact configuration possible.

In an effort to reduce waste, we also try our best to reuse as much of the original packaging you included in your shipment as possible.

Your order will arrive with a card that includes a QR code. Scan for easy assembly instructions for any of the pieces you ordered.

If you're hoping to create a necklace, yes! If there a small chip on a rim of a plate or bowl, we have no problem drilling through it to create one of our many unique pieces

With the exception of the pendant necklace, we can't work with china that has cracks for fear that it would become further damaged while being drilled.